Shipping & Returns
All our deliveries are made via the pallet network. For small consignments such as samples we use a courier services and for orders we use a pallet service. All our pallet deliveries are off-loaded via a tail-lift and NOT via a crane. We ask that you inform us of any delivery restrictions that may impede the delivery prior to the goods being despatched. Failure to do this may result in a non-delivery and therefore an additional charge for a re-delivery will apply.
For palletised deliveries, the goods will be delivered as close as possible to your front door. If this location is unreachable for any reason, such as a narrow street, up a flight of stairs (such as flats), or any other obstruction, delivery will be made as near to your property as possible.
For palletised deliveries, the driver is NOT insured to take the goods inside your property. The pallet will be delivered to a location as stated above, and it is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside.
Please note: we rely upon the services of third party couriers, and whilst we endeavour to always deliver in a timely manner there are unfortunately a few occasions when the couriers fail to deliver on the appointed day. This happens rarely, but we cannot be held responsible for the late delivery of an item, or any costs incurred by customers' tradesmen unable to work, please ensure you have your materials before booking in any trades. Our commitment to you is to deliver the product to the courier.
For orders that need returning, once the goods have been dispatched from our warehouse. Such cancellation of orders will result in a refund of the products, less a 15% restocking charge and return of the goods is the responsibility of the customer.
Products damaged in transit must be noted at the time of delivery, documented on the delivery note and delivery refused. It is the customer's responsibility to check the products for damage with the delivery driver and to notify us of any damages within 48 hours. We will not accept claims for products damaged in transit that were signed for as being in good condition.